Customers are less and less loyal to a brand. It has become essential to offer them the best possible experience, from the moment they make contact with the company until after the services and products have been delivered.
The following modules will help you to understand customer expectations and implement tools to professionalise the customer experience.
Our programme for you
- Introduction: How do you move from service to customer experience?
- Introduction:Preparing for a remote sales meeting
- Introduction:Mastering the remote interview technique
- Introduction:Dealing with customer objections
- How do you move from service to customer experience?
- Prepare for a remote sales meeting
- Master the remote interview technique
- Dealing with customer objections
- Quiz: How do you move from service to customer experience?
- Quiz:Prepare for a remote sales meeting
- Quiz:Master the remote interview technique
- Quiz:Dealing with customer objections
- The 6 KPMG pillars
- SONCAS-Customer needs
- What you need to know about people
- What you need to know about the brain
- …
I manage projects’ summary booklet
Library: “I’m working on my customer experience”